Frequently Asked Questions (FAQs)
Below is a list of frequently asked questions with answers. Please use this resource to explore the Audio Downloads service.
For a comprehensive list of frequently asked questions please click here.
If you have already created a username and password, click this link to download audio books.
Registration
The registration process for Audio Downloads is a 2 step process. The first step, identifying yourself as a library patron requires entering your library barcode and PIN. Once you have been verified as a patron you will be directed to the Netlibrary web page, where you will be creating a Netlibrary username and password to access Audio Downloads. Once you have created a account, you can visit the page directly in the future to use this service.
Equipment
Q: Do I need any software on my computer to listen to audiobooks?
A: Audiobooks can be downloaded or played on any personal computer
or portable listening device that supports Microsoft Windows Media
Player v9 and above, Musicmatch Jukebox v8.2 and above, or Nullsoft
Winamp v5 and above.
Q: Can I play audiobooks on portable listening devices?
A: Yes. Audiobooks are compatible with a wide range
of portable listening devices that support secure WMA (Windows Media
Audio) format. See Supported
Portable Listening Devices.
Q: Can I download and play an audiobook on an iPod?
A: No, NetLibrary audiobooks cannot be played on iPods. iPods use the
.aac file format and the .aac file format does not support the Digital
Rights Management protection required by NetLibrary audiobooks at
this time. Digital Rights Management protection helps ensure that
the content of our publishing partners is secure, especially when
items are checked out from the library's collection and borrowed
by a user rather than purchased. This Digital Rights Management technology
allows checked out items to expire on the due date.
Using Audiobooks
Q: Do I need any software on my computer to listen to audiobooks?
A: Audiobooks can be downloaded or played on any personal computer
or portable listening device that supports Microsoft Windows Media
Player v9 and above, Musicmatch Jukebox v8.2 and above, or Nullsoft
Winamp v5 and above.
Q: How do I transfer an audiobook to my portable device using Windows
Media Player version 9?
A: Find your CD Quality downloaded audiobook file and double click
it to open it with Windows Media Player. Windows Media Player opens
and will obtain the license from NetLibrary to allow the audiobook
file to play. Select Copy to CD or Device from the media player's menu
options. A list of available titles will be displayed in the Items
to Copy frame. Select the title you wish to download by clicking on
the check box. Select a target device from the Items on Device drop-down
menu. Click on the copy button to transfer the title. Windows Media
Player will transfer the file to your portable device. When the transfer
is complete, disconnect your portable device and enjoy your NetLibrary
Audiobook.
Q: How do I transfer an audiobook to my portable device using Windows
Media Player version 10?
A: Find your CD Quality downloaded audiobook file and double click
it to open it with Windows Media Player. Windows Media Player opens
and will obtain the license from NetLibrary to allow the audiobook
file to play. You may stop playback at this point if you choose. Click
the 'Library' tab. The media Library will be displayed. Find your audiobook
in the Library Playlist pane, or sort your list by selecting the 'Now
Playing' selection. Drag the audiobook title from the Contents or Details
panes in your library to the List pane to add it to the list of items
to be synchronized, ensure that your portable device is connected and
click the 'Start Sync' button in the List pane. Windows Media Player
will transfer the file to your portable device.
When the transfer is complete, the status field will indicate 'Complete'. You many now disconnect your portable device and enjoy your NetLibrary Audiobook.
Downloading Audiobooks
Q: How long does it take to download a NetLibrary audiobook?
A: Download time depends on the size of the audio file and the speed
of your Internet connection. For more information, see Audiobook
Estimated Download Times.
Loan Period
Q: What is the checkout period for audiobooks?
A: NetLibrary automatically downloads a license, with each download,
which lets you access the audiobook for 21 days. The license lets
you copy the Audiobook to two additional portable listening devices.
Q: How many audiobooks can I check out simultaneously?
A: You can checkout a maximum of ten (10) audiobooks at any given time.
You will not be able to check out additional titles until the license
for a currently downloaded Audiobook expires.
Q: Can I renew audiobooks without downloading the file a second time?
A: Yes. Audiobooks can be renewed at any point by logging into your
account. A renewal provides you with an additional 21 days of access
from the date of renewal.
Q: Do I need to return audiobooks when the checkout period expires?
A: No. The license for downloaded audiobooks automatically expires
after 21 days. You will not be able to play the Audiobook, even though
the file remains on your personal computer and portable listening
device. You need to manually delete the file from your personal computer
and portable listening device.
For a comprehensive list of frequently asked questions please click here.